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Shipping Policy

All shipments are UPS or USPS Ground, unless arranged otherwise with our customer service department when you place your order.

Some products are carried in inventory but many items are handcrafted to order, resulting in a 1-2 week turnaround from the date you place your order. Your entire shipment will ship at one time, including both inventory and made to order items. Any requested personalization may also delay shipment. International Orders: please contact us for shipping arrangements.

Guarantee / Return Policy:

We guarantee 100% satisfaction with our products. If you are not satisfied with your product within 30 days after shipment of your order, you may return your UNUSED & UNDAMAGED products for a full refund (less shipping costs).

Place your item back in the box using the packaging you received and ship it postage prepaid to: Narrow Gate Artisans, Returns Dept., 1741 West Main, Suite B, Franklin, TN 37064. C.O.D shipments will not be accepted. Used/damaged items are not returnable. After we receive your item in original condition, we will refund the purchase price back via the same method of payment. You are responsible for shipping costs.

Exceptions: No returns on personalized items, or damaged or used items. If you have a problem with personalized merchandise, please contact us via email and we'll see if there is something we can do to help. We are committed to your satisfaction.

Repair Policy: Should your product become damaged due to a defect in the manufacturing process, contact us via email with a description and picture of the defect, and we will authorize a return and either fix it or replace it, at our discretion.

Product Care

Wood Products (including cutting boards, pizza peel, and wood handled metal products such as the ice cream scoop, pizza cutter, etc.): Hand wash only with mild soap & water. Rinse quickly and towel dry. Do not place in dishwasher or leave immersed in water. Refresh the wood as needed with mineral oil.

Metal Products: Wipe with damp cloth and dry with towel.

Leather Products: Wipe with lightly dampened cloth and let dry.

Contact Us:

Contact NGA


Correspondence:

Narrow Gate Artisans
P.O. Box 1074
Brentwood TN 37024

Shipments:

Narrow Gate Artisans
1741 W. Main St. Suite B
Franklin TN 37064

Web: http://ngartisans.com/
Facebook: https://www.facebook.com/NarrowGateArtisans

All policies are subject to change without notice.

 

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